Returns & Exchanges

We want you to wear your Eurovision pride with confidence, which is why we offer a 30-day return policy on all official apparel and accessories. If your item doesn't hit the right note, simply ensure it is unworn and in its original packaging to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items, including all original tags and labels, and affix the pre-paid shipping label provided via our portal.

• 3.
  Drop Off Your Return

  Take your package to the nearest authorized shipping point or schedule a collection to start the journey back to our warehouse.

• 4.
  Receive Your Refund

  Once our quality control team verifies your return, we will process your refund or ship your exchange within 5-7 business days.